Important Update: Shipping to the USA 

We want to keep all our U.S. customers up to date with the latest changes affecting deliveries.

As of 26th August 2025, Royal Mail and other parcel services have temporarily suspended exports of parcels to the United States. This follows new U.S. import regulations that come into effect on 29th August 2025, whereby all parcels containing purchases from the UK will be subject to customs duties.

What does this mean for you?

• Parcels to the USA are currently on hold while Royal Mail and other couriers update their systems.

• Services are due to resume on Thursday 28th August once the new system is live.

What if I’ve already placed an order?

If your order was shipped before the suspension, it should still be processed by U.S. customs, although there may be minor delays. If your order has not yet left the UK, we will hold it safely and dispatch it via the new service once it becomes available on Thursday 28th.

Looking ahead

Our current US retail prices have been adjusted to include a proportion of the new customs duties and we are covering the remainder, thereby eliminating unexpected charges.

Our aim is to make your purchase as straightforward as possible and to minimise surprise costs. We’ll continue to monitor regulations closely and update our pricing and shipping policies to keep your shopping experience smooth.

We are committed to transparency and will keep you informed of any further changes. Our team is dedicated to providing the best possible service during this period of adjustment. For any questions or concerns, please contact our customer service team.

Thank you for your patience and understanding while these changes are rolled out. We’ll continue to keep you updated here on our blog and via email.