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Delivery & Returns


 

UK Delivery

Brushes & Prints


Cost Shipping Method Estimated Time
Free Royal Mail First Class (orders over £40) 1 – 2 working days
£3.00 Royal Mail First Class (orders £40 and under) 1 – 2 working days
CaC* UK Courier




     
Panels
Cost Shipping Method Estimated Time
£7.00 UK Courier




     

*CaC Cost Calculated at Checkout


European Delivery

 Brushes & Prints

Cost Shipping Method Estimated Time
Free Orders £1000 and up 3 - 10 Working Days
£11.00

Royal Mail International Tracked & Signed 0kg - 1.99kg

3 - 10 Working Days
£18.00 Royal Mail International Tracked & Signed 2kg - 2.99kg 3 - 10 Working Days
CaC* European Courier

 

Panels

Cost Shipping Method Estimated Time
CaC* European Courier

 

*CaC Cost Calculated at Checkout

Important Notice

For orders up to 150 euros, VAT is now included in price paid at checkout for EU customers. Orders over 150 euros may incur additional taxes and customs duty (costs may vary by country).


USA Delivery

Brushes & Prints

Cost Shipping Method Estimated Time
Free Orders £1000 and up
£12.00 Royal Mail International Tracked & Signed (Delivered by USPS) Orders 0kg–0.249kg 7 -14 Working Days
£17.00 Royal Mail International Tracked & Signed (Delivered by USPS) Orders 0.25kg–0.749kg 7 -14 Working Days
£20.00 Royal Mail International Tracked & Signed (Delivered by USPS) Orders 0.75kg–1.249kg 7 -14 Working Days
£25.00
Royal Mail International Tracked & Signed (Delivered by USPS) Orders 1.25kg–1.99kg
7 -14 Working Days
£30.00 Royal Mail International Tracked & Signed (Delivered by USPS) Orders 2kg–2.99kg 7 -14 Working Days
CaC* USA Courier

 

Panels

Cost Shipping Method Estimated Time
CaC* USA Courier

 

*CaC Cost Calculated at Checkout 

Important Notice

USA CUSTOMERS : 

Due to recent U.S. tariff adjustments, a 10% tariff has been imposed on UK exports to the United States, effective from early April 2025.  This development may impact the cost and delivery times of our products shipped to American customers.

Key Points for Our American Customers:

  • Product Pricing: Although no price adjustments are currently planned by ourselves, the new tariff may necessitate adjustments to our product prices for U.S. customers. We are actively exploring strategies to mitigate these effects and maintain competitive pricing. 

  • Delivery Times: Customs procedures may experience delays due to the updated tariff regulations. We are working closely with our logistics partners to minimize any potential disruptions.

We are committed to transparency and will keep you informed of any further changes. Our team is dedicated to providing the best possible service during this period of adjustment. For any questions or concerns, please contact our customer service team.

Rest Of World

Brushes & Prints

Cost Shipping Method Estimated Time
Free Orders £1000 and up 10 - 14 Working Days
£14.00
Royal Mail International Tracked & Signed
Orders 0kg–0.249kg
10 - 14 Working Days
£17.50
Royal Mail International Tracked & Signed
Orders 0.25kg–0.499kg
10 - 14 Working Days
£20.00
Royal Mail International Tracked & Signed
Orders 0.5kg–0.749kg
10 - 14 Working Days
£22.50
Royal Mail International Tracked & Signed
Orders 0.75kg–0.999kg
10 - 14 Working Days
£25.00
Royal Mail International Tracked & Signed
Orders 1kg–1.249kg
10 - 14 Working Days
£27.50
Royal Mail International Tracked & Signed
Orders 1.25kg–1.499kg
10 - 14 Working Days
£30.00
Royal Mail International Tracked & Signed
Orders 1.5kg–1.99kg
10 - 14 Working Days
CaC* Worldwide Courier

 

Panels

Cost Shipping Method Estimated Time
CaC* Worldwide Courier

 

*CaC Cost Calculated at Checkout 

Deliveries to the UAE

All deliveries to the UAE (United Arab Emirates) require a PO Box number to be supplied on the delivery address.

Import Duty

As a company we are not responsible for any import duties or taxes your country may require you to pay. It is your responsibility to check your import authority's terms & conditions for these costs. We are also not allowed by law to manipulate invoices or change the total amount for you.

EU customers - Countries within the EU are now liable to pay import duties and/or taxes on items delivered from the UK. We are registered with the EU IOSS for VAT so orders for items up to 150 euros will have VAT included. This should ensure your orders pass through customs smoothly and efficiently.

Canadian customers – Please note that any order over the value of $10 CAD may incur a customs fee. This fee is based on the value of your order and cannot be predicted by us. This is Canadian Customs standard fee, and out of our control.

Limited Edition Prints

All limited edition prints are made to order with a production time of 5 - 7 working days. Please add this to the estimated delivery times in the above tables.

Original Oil Paintings

Because of the higher value of original oil paintings and to ensure their safe delivery, they require specialist packing. Please allow 5 - 7 working days on top of the estimated times for delivery. 


Returns

We are happy to issue a credit note or refund for any items returned to us in fully saleable condition within 14 days of receipt of your order. The customer pays the return postage and ensures items are packed securely thus preventing damage on the return journey. Short-falls or order errors should be notified within 7 days.

We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacturer. We will gladly organize a swap for you if you ordered incorrectly or wish you had a different item, in this case, though we cannot pay the postage/courier charge either way. We will go above and beyond to help you with returns and swaps, but in all instances, these will be at the discretion of the company and will be dealt with reasonably and fairly.

Unfortunately we do not replace damaged items or product discrepancies after 30 days of delivery.

 

Cancellation

If for any reason you wish to cancel your order and it hasn’t left our premises then we will need to charge the fee that the Bank/Paypal charge us. If the order has left the premises then further charges may apply.